TERMS + CONDITIONS

Please read and agree to our Terms & Conditions.

Important
All our products are unique and therefore differ from mass produced swimwear. Our designs are tailor made to ensure the fitting. Some models have special details like golden charms, luxury beading and hand-crafted embroidery and embellishments. Those details are the things that distinguish a regular swimsuit from a BKNBZ product.

Our products are designed for swimming and sunbathing. The designs are handmade which means the details can be fragile. Consumers use our products otherwise on their own risk. In our care label in the products and in our Size & Care guide we provide all the information needed before and while using our products.

As the products have small pieces on them they are not toys and therefore should not be given to small children.

Terms of Sale
By placing an order you are purchasing a product subject to the following Terms & Conditions. All orders are subject to availability and confirmation of the order price.

Terms & Conditions of sale
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods that your order has been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability
Even though we try and ensure that all details, descriptions and prices that appear on this website are accurate, errors may occur. 
If we discover an error in the price of an item that you have ordered we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel your order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices include VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Colors
We can not guarantee that the colors shown on the website exactly reproduce the colors of the actual products. The colors seen by the consumer, while browsing our website, are partly dependent on the users color match of their computer monitor. This varies from different models and manufacturers.

Payment
You may pay for your order using either a credit card from Visa, MasterCard, American Express, a debit card with a Visa or MasterCard logo or a charge card issued by American Express. You can also pay for your order by IDeal (Dutch online payment) or by PayPal. 

Via IDeal you can pay directly in your own trusted online bank environment. IDeal is supported by: Rabobank, Postbank, ABN AMRO, Fortis, SNS Bank.

PayPal is a secure method of payment used around the World. It does not cost you, the customer, anything in set up fees etc. You don't even have to have an account. Once you have selected your items in the shop you will be taken to an external PayPal page where you can complete your transaction using a credit or debit card. We find this a simple, secure and fast way to pay.

BKNBZ assumes all sales are made to persons over the age of 18. If you are under 18, you need to have the involvement of a parent or guardian.

Postage & Packaging
We will aim to dispatch your parcel within 2 - 7 workdays with a maximum of 2 weeks. Please note that it might take longer at busy periods like the Christmas period.
Read our Shipping & Returns Policy for more information about our policy.

All product prices include postage and packing unless otherwise stated. The above dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland The Netherlands and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. If there is any reason why there may be a delay on your item, we will contact you as soon as we are able.

Currency, Taxes and Duty
Note that all product prices indicated and payments made on the online store are in Euro, US Dollar, Australian Dollar or British Pound currency.
Orders being shipped overseas may be subjected to import duties and/ or taxes, which are applied when your package reaches your country.

Your order is shipped on a ‘Delivery Duty Unpaid’ basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. For more information about this matter, please contact your local customs office.

Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, BKNBZ is unable to refund such duty or taxes.

If you reject your parcel at customs, redirection fees may apply.

Privacy
BKNBZ’s object is to ensure your privacy is maintained throughout our website. If you have made a purchase from our web shop we may use the information to respond to any inquiries you may have, or to include you on our mailing list. If you would like your personal information removed from this list, please send an email to info@bknbz.com. We DO NOT pass your details onto a third party. We will not send you spam or junk mail.

We do collect and assimilate non-personal information from you and others to determine the products and services most preferred. Additionally, we use this information to better understand your experience on our website. The ongoing development of non-personal information will be used to continually improve our website and your experience at BKNBZ.com.

PayPal & IDeal are secure payment sites and card or bank details will not be visible to us. 

Brand protection
If you think you have seen counterfeit BKNBZ products, or if you see our logo somewhere other than on our products and websites, please let us know. You can send an email to: info@bknbz.com. We appreciate your help.

Cookies
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us your computer will store an identifying cookie that will save you time with each visit to BKNBZ.com, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Contact us
We are always pleased to hear from our customers. If you have any questions or feedback about our website or products, do not hesitate to contact us. We will be delighted to answer any questions you may have.
You can send us an email to info@bknbz.com, or write us at:

Bikinibiza VOF
 Customer service
Hurksestraat 15
5652 AH Eindhoven, The Netherlands